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Consumer News
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Ferry System Has To Be Restructured |
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Tuesday, 13 May 2008 |
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Ferry services from Butterworth to Penang have been operating since 1984, making it the first and oldest passenger ferry in the country. It is undeniable that in recent times, the facilities made available for ferry passenger have seen its days, and may be unsuitable for further use. It remains a fact that since the collapse of the ferry terminal on the 31st July 1988, no major alterations with reference to the comfort of ferry users has been made.
Probes by CAP found that seats provided at ferry waiting areas at both terminals were badly damaged, believed not to be an act of vandalism but the deterioration of low quality, flimsy plastic chairs. It was also found that the number of seats made available were not sufficient, especially during peaks hours where ferry passengers drove in large numbers. The crowd and congestion is almost always unsettling. Ceiling fans were another issue at ferry terminals, where poor maintenance has contributed to badly functioning fans, some of which are hardly usable. The consequence this has on ferry users gets more aggravating in the heat of the day and warmer months.
It also came to the attention of CAP that ferries which usually require 15-20 minutes for each trip now took 25-30 minutes to cover that same distance. This delay causes passengers to be caught in crowds and congestion at ferry terminals. Although PPSB officials have attempted to upgrade the quality of ferry services with the purchase of two new ferries at the end of 2002, yet the aim of better services with a total of 8 ferries was not quite achieved, as passengers still wait long for their ride. This may be due to the fact that at peak hours, over 300 people utilize ferry services. When a ferry arrives at the terminal and gates are opened to allow passengers in, the situation gets uncontrollable and chaotic, with passengers pushing their way to board. The fright within them- if this ferry is missed, the wait for the next one is over 30 minutes away. The narrow exit passage of ferries also causes difficulties for passengers to leave ferries in an orderly manner. Such rush often leads to pushing and shoving, which could cause accidents and injuries. The inconsiderate attitude of attendants at the exit gates only make matters worse, as they roughly shut gates without taking into account the safety of passengers. This may be hazardous and deem ferry services unsuitable especially for pregnant women, the elderly and young children. Cap has adviced SPPP and PPSB to evaluate and discipline staff working on ferries and terminals, so as to make them follow rules and stick to work ethics. Besides complaints on such staffs which CAP has received, probes into the situation also revealed workers on ferries smoking amidst the crowd while on duty, when in fact smoking rooms are reserved especially for these reasons. Certain staffs were also found to be in untidy attire and incomplete uniforms, which not only pollutes their image as workers but also that of PPSP. Name badges were not worn by many, making it difficult to lodge complaints or take discipline action against them.
In addition to this, CAP found that when ferries operated in rainy weather, damages in roofs gave way, causing leaks and seats to be wet. In this not a clear indication of the poor maintenance of ferries? The presence of rats on ferries is another disturbing concern, arising suspicion on the safety of life jackets. There is no guarantee that life jackets were not bitten, causing it damages and making it unfunctional. These life jackets were also found to be packed into plastic bags. Is it not irrational, considering passengers will have to unwrap the packages before putting on jackets in the occurrence of an emergency? PPSB, which now operates 8 ferries has to device a suitable plan in managing with smaller, faster boats to carry passengers. Improvisations need to be made to ferry schedules and timetables, considering the entire year of 2006 saw 2,432,849 people utilizing ferry services, and this figure is only expected to rise. CAP also suggests that all existing ferries be used for purposes of vehicle transport, as these double deck vehicular ferries are designed such. On the other hand, speed boats such as the ones used in Pulau Langkawi, Pulau Pangkor, Sabah and Sarawak should be made available for passengers, who would then be able to travel faster and in comfort. In November 2002, PPSB had announced plans to introduce speed boats for passengers and use existing ferries to transport vehicles. Yet, even after 6 years of the announcement being made the move has not been implemented nor has it been further commented about.
The cost of building Penang ’s second bridge, which amounts to RM4.3 billion, should be channeled to restructure the ferry system. This system appears to still be relevant and important, and improvisations would make it an effective mechanism in overcoming traffic congestions on the Penang Bridge . With over 120,000 vehicles using the bridge each day and almost 19.8 billion in the year 2004, this problem needs an immediate solution. CAP hopes SPPP, PPSB and the Transport Ministry will give this issue due consideration and regard as Penang ferries are not merely inheritance of history, but also an important means of alternative transport for people of this state. The restructuring of this system has potential to influence the image of Penang ’s public transport in the eyes of the nation. – 30 April 2008 |
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Last Updated ( Tuesday, 13 May 2008 )
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The Punk Culture – Fearful Mind Pollution |
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Tuesday, 13 May 2008 |
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A recent local newspaper carried an article concerning street dance, which came as an eye opener to most naïve Malaysians. Many not even having heard of the word ‘shuffling’ before, the report served as an insight into the lives of the younger, for it revealed their social behaviour and how easily youths of today are getting influenced by potent trends.
Malaysian youths are being absorbed into trends such as shuffling, rock, black metal and punk, which in spite of being against Islamic teachings, practices and norms, seem to be catching on rapidly among the Malays even.
A particular area in Kuala Lumpur city known as Bukit Bintang happens to be the hotspot where followers of this new age culture gather in the name of dance, especially on weekends. This new craze among youths is known as shuffle, a dance form closely related to the popular hip-hop. Such gatherings also include the presence of rockers, another culture that was brought about by music. However healthy and clean these activities are deemed to be, it is a fact that these group’s gathering over the purpose of dance often include other immoral acts, making it a social problem.
In dance-offs organized by shuffle dancers and rockers at Bukit Bintang, a ritual has formed where the person who looses over his opponent removes his shirt, which carries the group logo, and has it burnt by the winning individual. Many of the youths who partake in such events are seen with masks covering their faces, purportedly to conceal their identities. It was reported that such gathering do not only occur in Bukit Bintang, but in other areas like Taman Titiwangsa too. It would not be uncommon to link youths involved in these punk cultures with sex, drugs, alcohol, vandalism and several other social problems being faced by Malaysia.
The report in the local newspaper also provided insights into the involvement of these youths in gangsterism. Despite a police booth just meters from their usual gathering ground and police personnel patrolling the area, youths show no fear and no change in their troubling attitude. More disturbingly, police authorities on duty admit these youths get into fights but claim that nothing can be done as police in the area lack in numbers compared to the large crowd of gatherers.
Another local newspaper on 11th December 2005 reported the existence of various punk groups, such as Punk Rock, Hardcore Punk, Chaos Punk, Pop Punk, Punk Hop, Skaters Punk and Metal Punk, with a total of 5000 to 6000 followers in the Klang Valley alone. This figure does not include punk culture followers in other states like Melaka and Kelantan, where if taken into account the total could amount to 10,000 youths. The mentioned newspaper also reported that youths who gathered over such cultures consumed alcohol and threw bottles by the streets and as they wished, thus creating havoc in the area.
The nation was once shocked to learn of activities of certain punk groups, for example the sacrificing and beheading of a black goat. The head is then carried into the jungle where satan worshipping is performed and the burning of the holy book, Al Quran, is carried out.
In recent times, the intensity of the punk culture and the involvement of youths in them have increased drastically, reaching a point now where it disrupts the safety of the general public. The question remains, why have actions not been taken against the mass gathering and immoral activities of punk groups which take place every weekend as mentioned in the newspaper?
The very occurance of such social issues among the younger generation is a clear indication that family, as an influential aspect in forming mindsets of maturing youths, is not playing its part. A close knit family is able to positively influence the behaviours and attitudes of young growing children, in turn nurturing individuals who can contribute positively to the benefit of religion, race and the nation. Yet, the recent hype over modernization has jeopardized the closeness and bond between member of a family. It is a fact that families living in cities find it more difficult to be involved in family related activities, as each parent and working member are too busy earning. Young children are left unattended and their behaviours are gone unnoticed, not only creating a void between the family but also allowing for formation of negative thoughts and attitudes.
With regards to this, the Ministry of Women, Family and Community Development has implemented a program titled ‘One Family One Councilor’ which was launched by the Prime Minister, Datuk Seri Abdullah Ahmad Badawi recently. This program aims to act as catalyst in order to build a society with strong family bonds and moral values, as well as reduce tragedies that occur due to family crisis. It is a fact that development within the family should be paid importance to, as the nation would be affected if this problem is not addressed, for strong families serve as role models to a better society.
The National Social Policy was set up in order to adopt qualitative aspects such as social maturity, moral values, intellectual strength and culture in addressing social issues. Yet, till date, has this policy been effective in serving as means for the formation of a mature and developed society, especially from the social aspect?
Government authorities should question the existence of disturbed, rebellious youths and study laws used in other countries, mainly concerning its relevance to problems faced in Malaysia . For example, the Anti Social Behaviour Act 2003, Britain . Although this act does not focus on the younger generation, yet in Britain there is a realization that most anti social behavious are expressed by children and youths.
As one of the approaches, those involved in anti social behaviours are to voluntarily sign a written agreement with the police, promising to better himself. If found to have gone against the agreement, the accused would be charged under the Social Behaviour Act. This act also serves to protect society from activities that could be disruptive.. This includes forbidding the accused from entering a specified area for up to two years.
This act also involves the co-operation of parents, them being one of the parties whose help is necessary in curbing social problems. The strategies are as follows:
* Parental contract – Parents consent voluntarily towards schools disciplining their children. Cases such as playing truant are relevant to this.
* Parental order – Court order to parents whose children are involved in anti social activities, ordering them to attend parental courses and look into their child’s attendance. Hefty fines if order is disregarded.
* Penalty notice – Local authority, school and police are able to press charges against parents whose children play truant.. Action taken if fine is not settled.
If implemented in the right manner, this formula could turn out to be the basis of a society that consists of happy and peaceful families, in line with the concept ‘home is where the heart is’. – 24 APRIL 2008 |
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Last Updated ( Tuesday, 13 May 2008 )
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Importance Being Given To Moving Cars Instead Of People |
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Thursday, 08 May 2008 |
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It has been reported that the planned second Penang bridge will cost RM4.3 billion. This is a staggering sum of money by any standards, even more so when one considers that a second bridge is not what Penang needs. |
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Last Updated ( Tuesday, 13 May 2008 )
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Do Not Waver From Plan To Separate Dispensing Rights |
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Thursday, 08 May 2008 |
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CAP applauds the Ministry of Health for the announcement to go ahead with the pilot projects to separate prescribing and dispensing rights. CAP has been highlighting this issue for the past 20 years at least.
Previously, when doctors were accorded the legal right to dispense, there were very few pharmacists or pharmacies in the country. However, this is no longer the case. |
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Last Updated ( Thursday, 08 May 2008 )
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Insurance company overcharges by RM3,500 |
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Thursday, 03 April 2008 |
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A policyholder was overcharged by RM3,500 in interest by one of the country’s leading insurance company. Is his case just the tip of the iceberg? Recently, Mr. B.C.Tan (not his real name) took a good look at his insurance policy and discovered that whilst the contract states that the interest on his automatic premium loan is fixed at 6% per annum, the company was charging him between 7 to 8.3% per annum for the last seven years. |
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Last Updated ( Friday, 04 April 2008 )
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“Islamic” Housing Loan Rip-off |
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Monday, 31 March 2008 |
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Can a housing loan be considered “Islamic” when the customer is asked to pay half a million even though the bank only released RM10, 000 to the developer? That is why Islamic housing loans should be based on the musharakah mutanaqisah (MM) concept instead of the popular al-bay bithaman ajil (BBA). |
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Last Updated ( Monday, 31 March 2008 )
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CAP : Why Organic Farming? |
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Wednesday, 26 March 2008 |
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Organic agriculture is defined as "a holistic food production management system, which promotes and enhances agro-ecosystem health, including biodiversity, biological cycles and soil biological activity. It emphasizes the use of management practices in preference to the use of off-farm inputs, taking into account that regional conditions require locally adapted systems. This is accomplished by using, where possible, agronomic, biological and mechanical methods, as opposed to using synthetic materials, to fulfill any specific function within the system." (FAO/WHO Codex Alimentarius Commission). |
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Last Updated ( Wednesday, 26 March 2008 )
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Call To Regulate Oil Used For Cooking |
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Wednesday, 26 March 2008 |
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CAP is extremely concerned at the recent press letter from a member of the public complaining that a trader in a pasar tani in Larkin, Johor Baru used plastic in the oil that he was using for preparing chips. This was followed by an earlier press report of a trader using plastics in oil when frying goreng pisang in order to keep them crispy.
These cases are hot on the heels of a press report where a factory in Kepala Batas was closed down for violating various health regulations including using recycled oil for cooking and storing cooking oil in unhygienic recycled plastic containers. |
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Last Updated ( Wednesday, 26 March 2008 )
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Wrong Solutions to Timeshare Problem |
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Friday, 21 March 2008 |
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The Ministry of Domestic Trade and Consumer Affairs’ reluctance to act against errant timeshare holiday companies and the possibility that it may exempt the companies from the Direct Selling Act 1993 (DSA), is totally unacceptable to consumers.
We had brought to the Ministry attention, a certain timeshare company that had broken the law when it collected money from consumers upon signing of the contract.
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Last Updated ( Friday, 21 March 2008 )
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